Question 1

How do I place my first order?

Accepted Answer

Sign in to your account, browse our products, request a quote, and once approved you can place the order. Our team will guide you through every step.

Question 2

What's the minimum order quantity?

Accepted Answer

Minimum order quantity varies by product. Soybeans start at 100 MT, corn at 500 MT, hardwood at 1 container, and sports flooring at 400 sqm.

Question 3

Do you ship to my country?

Accepted Answer

We export to over 40 countries worldwide. Contact our team to confirm availability for your specific destination.

Question 4

How long does shipping take?

Accepted Answer

Shipping time depends on destination. Average transit times: Middle East 18-25 days, Europe 12-18 days, Asia 25-35 days from departure port.

Question 5

What shipping documents do I receive?

Accepted Answer

You receive a complete documentation package: Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, USDA Quality Certificate, and Phytosanitary Certificate.

Question 6

Can I track my shipment?

Accepted Answer

Yes, all clients get real-time tracking access through our portal. You'll see live location updates from departure to delivery.

Question 7

Are your products certified?

Accepted Answer

All our products meet strict U.S. quality standards with USDA, FSC, FIBA, and ISO 9001 certifications where applicable. Every shipment undergoes rigorous quality control.

Question 8

Do you offer Non-GMO products?

Accepted Answer

Yes, we offer Non-GMO certified soybeans and corn. Specify your requirements when requesting a quote.

Question 9

What if there's a quality issue?

Accepted Answer

We stand behind our products 100%. Any quality issues are addressed immediately through our support team and quality assurance department.

Question 10

How is pricing determined?

Accepted Answer

Pricing depends on quantity, product grade, destination, and current market conditions. Use our pricing calculator on each product page for an estimate.

Question 11

What payment methods do you accept?

Accepted Answer

We accept wire transfers (T/T), Letter of Credit (L/C), and CAD (Cash Against Documents). Payment terms are negotiated per order.

Question 12

Do you offer volume discounts?

Accepted Answer

Yes, larger orders receive better pricing. Contact our sales team for custom pricing on bulk orders.

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